About Google Voice (Formally GrandCentral)
Google Voice is a telecommunications service by Google launched on 11 March 2009. The service provides a U.S. phone number, chosen by the user from available numbers in selected area codes, free of charge to each user account. Inbound calls to this number are forwarded to other phone numbers of the [...]
About SalesForce.com
Salesforce.com is the worldwide leader in Software-as-a-Service and Platform-as-a-Service. The company has revolutionized the way that its 43,600 customers around the globe manage and share business information over the Internet.
Challenge
As salesforce.com expanded its workforce into numerous countries and home offices, the need for a reliable system for communicating internally with employees at a moment’s [...]